Refund policy

You may cancel an undelivered order for a full refund. Email support with your order reference and the email used at checkout. Please explain that you wish to cancel. Do not send card numbers, passwords or other payment credentials.

Delivery means the completed website files for your order have been made available to you in your account or otherwise actually supplied to you. Creating a free demo account, creating a demo project or saving an unpaid browser order draft does not count as delivery of a paid order.

See our delivery policy for the output and delivery method.

After delivery, we do not offer discretionary change-of-mind refunds. Applicable statutory cancellation and withdrawal rights remain, including where they extend beyond our discretionary before-delivery rule. Making files available or creating an account does not by itself waive a statutory withdrawal right. Non-delivery, defective files or a supply that is materially different from its description may entitle you to correction, replacement, a price reduction or a refund under applicable law.

Contact support with the order reference and a description of the problem so we can review the appropriate remedy. Digital files do not require a physical return.

We aim to reply within one business day. Business days are Monday-Friday excluding US federal holidays. We may request the information needed to identify the order and assess delivery or the reported problem.

We aim to submit approved refunds within five business days to the original payment method. Your bank or payment provider may take additional time to post the refund.

No paid orders are accepted through the site while checkout is unavailable. The current demo is free and its exported files are not a paid purchase. An unpaid saved draft is not a charge or reservation.

For help with access, delivery or a refund question, visit Contact & support. Nothing in this policy waives non-excludable rights or remedies.