Information we handle
Account information includes email, account identifiers and authentication information for email/password or optional Google or Lovable sign-in. Website projects include the name, industry, text, sections, contact details, visual settings and other content you save. Business descriptions are processed when you request AI drafting.
If you email support, we receive the message, contact information and details you choose to include, such as an order reference. The contact page opens your email app; it does not save or send a ticket itself.
Hosted infrastructure and diagnostics may process IP addresses, browser/device information, request times, page paths and error details. Avoid entering confidential information in website copy, AI requests or error reports unless necessary.
Accounts, storage and browser drafts
Accounts and website projects use the authentication and project-storage service provided through Lovable Cloud, our hosted platform. Essential browser session storage keeps you signed in; the editor preview can share the managed session with the preview surface.
An unpaid checkout draft, including the email you enter and selected package/template, stays in browser storage on that device. It is not submitted as a paid order or proof of delivery. You can remove it by clearing this site's browser storage; clearing session storage can also sign you out.
Why we use information
We use information to authenticate accounts, save and retrieve projects, generate previews and downloads, respond to support, provide optional AI drafting, protect the service and diagnose problems. We also retain information where needed for legal obligations or resolving disputes.
Where applicable law requires a legal basis, processing is based on providing the requested service, legitimate interests in operating and securing it, legal obligations or consent where required. You can use email/password sign-in and template copy without choosing external sign-in or AI drafting.
Optional AI and external sign-in
Choosing AI drafting sends the brand, industry and business description through the Lovable AI gateway to its configured model provider to produce website copy. You can turn off AI drafting and use template copy instead. Do not include sensitive personal data unnecessarily.
Google and Lovable sign-in are optional alternatives to email/password. Those providers process the sign-in request and supply account information needed for authentication under their own terms and privacy notices.
Service providers and technical requests
Information is shared as necessary with the hosted account/database infrastructure, Lovable hosting and error-diagnostic services, the AI gateway and model provider when requested, optional sign-in providers, and email providers handling support messages. We may disclose information where legally required or necessary to protect rights and service security.
Site pages and exported websites load Google Fonts externally, which can transmit basic request data such as IP address and browser information to Google. Hosting and editor-preview diagnostics may record usage or errors.
External links, including services you add to your own website, are governed by their operators' notices. See Lovable's privacy notice and Google's privacy notice.
Retention, security and international processing
We retain account, project and support information for as long as reasonably needed to provide the service, meet legal obligations and handle disputes. Retention can differ for operational records and provider backups.
We use account access controls and service-provider protections to reduce risk, but no system is absolutely secure. Service providers may process information in countries other than your own to provide hosting, authentication, project storage, diagnostics, sign-in and AI drafting. Contact support for questions about international processing.
Your choices and requests
Use project controls to edit or delete saved projects. Contact support to request access, correction or deletion of personal information, or to ask about other rights available under applicable law. We may need to verify account ownership without requesting your password or card number.
We aim to reply within one business day. Business days are Monday-Friday excluding US federal holidays. Completing a data request may require ownership verification and review of legal obligations and retention needs. Where applicable, you may raise concerns with your local data-protection authority.